FAQ

We work with a variety of clients, including homeowners, general contractors, utility companies, industrial facilities, municipalities, and developers. Our team can handle projects of all sizes, from residential utility installations to large-scale infrastructure projects.

We proudly serve projects across Arkansas, with a strong presence in Central and Northwest Arkansas. Our service areas include Little Rock, North Little Rock, Conway, Benton, Bryant, Russellville, Fort Smith, Fayetteville, Cabot, Searcy, Jacksonville, Pine Bluff, Hot Springs, Arkadelphia, Hope, Monticello, and Brinkley.

For utility locating, we cover the entire state. For boring and excavating, availability depends on job size and site conditions.

We work across all sectors, including residential water and sewer installations, commercial site developments, industrial utilities, and municipal upgrades. Our team specializes in utility locating, directional boring, and excavating, often supporting chiller loop systems, solar installations, electrical contractors, mechanical contractors, and other large-scale infrastructure projects.

Yes! We offer free estimates. Just reach out to us with details about your project and we’ll provide a quote based on your specific needs.

We accept major credit cards, checks, and electronic payments. Payment terms can be discussed based on the scope of your project.

Directional boring minimizes surface disruption, reduces restoration costs, allows for utility installations under roads, rivers, or landscaping, and is often faster and more cost-effective than open-cut trenching.

We can install water lines, sewer lines, electrical conduit, fiber optic cables, gas lines, and more.

We drill under most things like roads, driveways, (some) buildings, RR crossings, rivers, creeks, ponds, and more.

We can bore and install pipes from half inch up to 20 inches in diameter, depending on soil conditions, depth, and project scope. Our equipment handles everything from small residential utilities to large commercial and industrial lines, and we’ll help determine the best boring method for your job.

No.

Directional boring is effective in most soils, including sandy, loam, and clay. However, rocky terrain or areas with unknown underground obstructions may require specialized tools and can extend project timelines. Soil type plays a significant role, which is why our team conducts a thorough site assessment to evaluate ground conditions and recommend the safest, most efficient plan for your project.

Project timelines vary based on length, depth, and soil conditions. Small residential projects may take a day, while larger commercial projects can take several weeks.

 Yes, permits are typically required for most directional boring and excavation projects. The good news is that we handle the permitting process for you. Our team works directly with local municipalities and utility companies to secure the necessary approvals, ensuring your project stays compliant and moves forward without delays.

We use specialized equipment to detect underground utilities, including electromagnetic locators and ground-penetrating radar. Our technicians then mark the locations on the ground to guide excavation work.

We provide both! 811 services only locate public utilities, but we can locate private lines such as water, sewer, gas, electric, and telecommunications on private property.

We use electromagnetic locating equipment, ground-penetrating radar (GPR), and other advanced methods to detect underground utilities accurately.

Most utilities can be located, but some older or abandoned lines may be more difficult to detect. Ground-penetrating radar (GPR) technology is very effective in soils like loam, sand, and rock. It isn’t as effective in dense soils like clay. If needed, we offer additional methods such as potholing to confirm utility locations.

Our equipment and trained technicians provide highly accurate results, but environmental factors like soil conditions can affect precision. We always recommend cautious excavation practices.

Yes.

Yes, calling 811 is legally required for locating public utilities before excavation. Our private locating services complement 811 by identifying non-public utility lines on your property.

Safety is our top priority. We follow OSHA regulations, conduct pre-dig inspections, and use proper protective systems such as trench boxes when necessary.

Safety is our top priority on every project. Before any digging or directional boring begins, we use advanced utility locating methods, including ground penetrating radar (GPR), to identify what’s underground. Our trained crews follow strict safety protocols to minimize risk, protect existing utilities, and keep your project compliant and on schedule.

Yes, our team undergoes regular safety training and is certified in OSHA excavation standards with OSHA10/30 certifications.

Our utility locating and safety processes are designed to prevent damage, and we have a strong track record of completing projects without incident. However, unexpected site conditions can sometimes cause issues. In the rare event that a utility line is hit, our team responds immediately, coordinates with the utility provider, and resolves the situation quickly, safely, and in full compliance with regulations.

Pricing depends on project scope, depth, soil type, permits, and materials. We provide estimates based on your specific needs. Arkansas especially has a large range of soil conditions even within the same city. We consider every variable to quote your project competitively.

If unforeseen obstacles arise, we will discuss solutions and any potential cost adjustments before proceeding.

Yes. We stand behind our workmanship and guarantee the quality of our installations. If an issue arises due to our work, we’ll return promptly to make it right. Our commitment to quality and customer satisfaction means you can trust your project is built to last.

 Yes. Once the job is complete, we make every effort to restore the site to its original condition. This may include backfilling, compacting, grading, and cleaning the work area. Our goal is to leave your property safe, stable, and ready for use once the utility work is finished. We treat every site with respect and work to minimize disruption from start to finish.

We handle emergency repairs for water, sewer, gas, and electrical lines that have been damaged due to excavation or natural causes.

Response times depend on location and workload, but we prioritize emergency repairs to minimize downtime and hazards.

Call us immediately for emergency service. Our team is available to assess and address urgent underground utility issues.