FAQs
General
Questions
What services does your company offer?
We specialize in directional boring, utility locating, and utility excavation. Whether you need underground utilities installed, existing utilities located, or excavation work completed safely, we have the expertise to handle your project efficiently.
Who do you typically work with (homeowners, contractors, municipalities, etc.)?
We work with a variety of clients, including homeowners, general contractors, utility companies, industrial facilities, municipalities, and developers. Our team can handle projects of all sizes, from residential utility installations to large-scale infrastructure projects.
What areas do you serve?
We primarily serve Arkansas and surrounding areas. Contact us to see if we can assist with your project.
What types of projects do you handle (residential, commercial, industrial, municipal)?
Do you provide free estimates?
Yes! We offer free estimates. Just reach out to us with details about your project and we’ll provide a quote based on your specific needs.
What payment methods do you accept?
We accept major credit cards, checks, and electronic payments. Payment terms can be discussed based on the scope of your project.
FAQs
Directional
Boring
What is directional boring, and how does it work?
Directional boring (also called horizontal directional drilling or HDD) is a trenchless method of installing underground utilities with minimal surface disruption. A drill is used to create a pilot hole, and then a reamer is used to enlarge the hole to accommodate the utility pipe or conduit.
What are the benefits of directional boring compared to traditional trenching?
Directional boring minimizes surface disruption, reduces restoration costs, allows for utility installations under roads, rivers, or landscaping, and is often faster and more cost-effective than open-cut trenching.
What types of utilities can be installed using directional boring?
We can install water lines, sewer lines, electrical conduit, fiber optic cables, gas lines, and more.
What can we directional bore under?
We drill under most things like roads, driveways, (some) buildings, RR crossings, rivers, creeks, ponds, and more.
We size pipe/utility can we install?
We can bore in utilities from half inch to 20 inches in diameter. The larger the pipe (12″-20″) depends on a variety of factors including soil type, slope required, depth, and length. Some scenarios are best suited for auger boring and we can help you determine which is the best method.
Do we provide auger boring services?
No.
Are there any limitations to directional boring?
While directional boring works in most soil conditions, extremely rocky terrain or areas with unknown underground obstructions can pose challenges. Our team will assess site conditions and determine the best approach.
How long does a typical directional boring project take?
Project timelines vary based on length, depth, and soil conditions. Small residential projects may take a day, while larger commercial projects can take several weeks.
Do you handle permitting for directional boring projects?
Yes, we can assist with obtaining the necessary permits and ensuring all work complies with Arkansas and local regulations.
FAQs
Utility
Locating
Why is utility locating important before excavation?
Locating utilities before excavation prevents accidental damage to underground infrastructure, which can lead to costly repairs, service outages, and safety hazards.
How does the utility locating process work?
We use specialized equipment to detect underground utilities, including electromagnetic locators and ground-penetrating radar. Our technicians then mark the locations on the ground to guide excavation work.
Do you provide private utility locating or just public utilities?
We provide both! 811 services only locate public utilities, but we can locate private lines such as water, sewer, gas, electric, and telecommunications on private property.
What technology do you use for locating underground utilities?
We use electromagnetic locating equipment, ground-penetrating radar (GPR), and other advanced methods to detect underground utilities accurately.
Can you detect all types of underground utilities?
Most utilities can be located, but some older or abandoned lines may be more difficult to detect. Ground-penetrating radar (GPR) technology is very effective in soils like loam, sand, and rock. It isn’t as effective in dense soils like clay. If needed, we offer additional methods such as potholing to confirm utility locations.
How accurate are utility locating services?
Our equipment and trained technicians provide highly accurate results, but environmental factors like soil conditions can affect precision. We always recommend cautious excavation practices.
Can we scan for grave sites/vaults?
Yes.
Do I still need to call 811 if I hire your utility locating services?
Yes, calling 811 is legally required for locating public utilities before excavation. Our private locating services complement 811 by identifying non-public utility lines on your property.
FAQs
Excavation
& Safety
What types of excavation services do you offer?
We provide trenching general excavation services for installing, repairing, or replacing underground utilities.
How do you ensure safety during excavation projects?
Safety is our top priority. We follow OSHA regulations, conduct pre-dig inspections, and use proper protective systems such as trench boxes when necessary.
What precautions do you take to avoid damaging underground utilities?
We perform thorough utility locating before excavation and use non-destructive methods such as hydro excavation when needed.
Are your crews trained and certified for safe excavation practices?
Yes, our team undergoes regular safety training and is certified in OSHA excavation standards with OSHA10/30 certifications.
FAQs
Project
Timelines & Pricing
How long does a typical underground utility project take?
The timeline depends on project complexity, soil conditions, permitting, and weather. Small jobs may take a day, while larger projects can take weeks.
How is pricing determined for your services?
Pricing depends on project scope, depth, soil type, permits, and materials. We provide estimates based on your specific needs. Arkansas especially has a large range of soil conditions even within the same city. We consider every variable to quote your project competitively.
Are there additional costs if unexpected underground obstructions are found?
If unforeseen obstacles arise, we will discuss solutions and any potential cost adjustments before proceeding.
FAQs
Emergency
Services
Do you offer emergency utility repair services?
Yes, we provide emergency response for damaged or broken underground utilities.
What types of emergencies do you handle?
We handle emergency repairs for water, sewer, gas, and electrical lines that have been damaged due to excavation or natural causes.
How quickly can you respond to an emergency request?
Response times depend on location and workload, but we prioritize emergency repairs to minimize downtime and hazards.
How can I request emergency service?
Call us immediately for emergency service. Our team is available to assess and address urgent underground utility issues.
Ready to Break Ground?
Let’s Build It Together
Schedule Your Project
Our Partners
